Why Stereo (vs Mono) Call Recording Matters
Most of today’s call recording solutions capture both parties in a single mixed mono recording format. Less than ideal, mono..
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10 Ways Skype for Business Recording Helps your Contact Center
According to Gartner, by 2020, 20% of all contact center seats will be based on Skype for Business (S4B). If..
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Record All Customer Interactions to Protect your Credit Union
Just last year, several credit unions/financial institutions fell victim to the strict regulations stipulated in the Truth in Lending Act..
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Using Call Recording and Monitoring to Meet Internal Compliance Requirements
Your call center agents and inside salespeople directly impact your business’s relationship with valued customers and prospects on every single..
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Is your Recorder for Skype for Business Online up to the Task?
Is your client-side recorder causing the following issues? Incorrect call direction reporting Phone numbers mixed between records Inability to pull..
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Whoops, Forgot to Press “RECORD”
Most call recording systems today are set to the “record on demand” mode, giving agents the ability to record if..
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6 Important Criteria when Selecting a Skype for Business Recorder
Skype for Business does not have a full-featured recorder built into the application. If you require robust capabilities, you need..
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Skype for Business Recording – The New Necessity
Capturing, storing and replaying your Skype for Business interactions can bring your business a multitude of advantages over companies that..
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Omni-Channel Playback Elevates Quality Monitoring
The word “omnichannel” is ubiquitous in the contact center industry today with regard to customer experience. It primarily refers to..
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2017 INTERNET TELEPHONY Product of the Year Award for RECITE for Skype for Business
Numonix Receives 2017 INTERNET TELEPHONY Product of the Year Award for RECITE for Skype for Business in Microsoft Office 365..
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Numonix Saddletree Research Kachina Award for RECITE
Numonix Receives Saddletree Research’s Kachina Award for RECITE Interaction Recording for Microsoft Office 365 Winner of Voice of the Customer..
Skype for Business Certification
Numonix Awarded Skype for Business Certification From Microsoft for RECITE Interaction Recording Solution RECITE Was First-to-market With a Certified Recording..