Enhanced Archiving to the Cloud
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RECITE Enhanced Archiving feature enables you to archive or store interactions to multiple destinations, including cloud-based storage solutions.
Features:
▸ Supports archiving to virtually any device with an active UNC path
▸ Seamlessly play back interactions stored to cloud-based storage solutions
▸ Support for Microsoft Azure and Amazon AWS
▸ Additional license required
Benefits:
▸ Ensure redundancy through storage in multiple geographic locations
▸ Easily increase storage capacity without having to provision additional hardware
▸ Ensure adherence to internal and external compliance regulations that require multiple storage locations
▸ Play back stored interactions as if they are located locally (requires the path to the stored file to be active)
