Contact Centers Recording

Enhance Customer Experience

▸ Train staff to deliver exceptional telephone customer service
▸ Use customized scorecards for insightful evaluations
▸ Reveal and resolve skill gaps in performance

Improve Your Bottom Line

▸ Transaction Verification
▸ Resolve Misunderstandings and Disputes

Increase Sales and Lead Conversions

▸ Track service, promotional and sales calls
▸ Understand the dialog that works best in sales calls
▸ Generate reports on agent performance to gain actionable information

Maintain and Protect Your Business Reputation

▸ Ensure staff training on accepted policies and procedures
▸ Monitor live agent interactions
▸ Easily evaluate agents and provide situational training

Meet Regulatory Compliance

▸ Compliance recording for collections
▸ Reduce risks associated with regulatory compliance and information security
▸ Encrypt recordings of customer interactions to meet security standards
▸ Mask sensitive information to comply with PCI and other regulations

Ensure Liability Protection

▸ Record calls for liability protection
▸ Securely share interaction recordings

Gain Advanced Technology

▸ Access valuable data live at a glance
▸ Seamless integration with third-party applications
▸ One of the only solutions compatible with Skype for Business
▸ Compatible with virtually every PBX and UC platform