RECITE’s chat recording features include the ability to capture, catalog and archive available Chat/IM.
▸ Add-on module licensed per user
▸ Monitor live chat sessions to see real conversations as they happen
▸ Required in order to monitor targeted agents chat/IM in the live monitoring panel
▸ Record and store chat/IM in a central location for easy access
Reasons to use Chat/IM Recording:
▸ Gain an understanding of your agents’ productivity and communication skills
▸ Comply with industry regulations