Integrations with Allworx

RECITE provides interaction recording by interfacing directly with ACD and CDR feeds available within all Allworx models offering a unique and all-encompassing recording solution that is able to record every call.

In addition to PSTN and internal call recording, RECITE has the unique ability to record calls to and from mobile phone numbers, remote users, at home agents as well as users leveraging the capabilities of the Allworx Interact Soft Client and Reach mobile client.

RECITE Meets Your Interaction Recording Needs

▸ Fully qualified solution.
▸ Single, Multi-Site, Regional and Geographic deployments
▸ Free Seating / Hot Desking fully supported
▸ AES 256 bit encryption
▸ PCI & HIPPA Compliance
▸ Quality Management with customizable Reports & Dashboards standard
▸ SharePoint & Azure cloud integrations for superior archiving and storage

Why RECITE for Allworx:

▸ It’s affordable. Concurrent based recording licenses with no forklift upgrades.
▸ It’s easy to install and manage. A typical install can be done in less than 1 day.
▸ It’s versatile. Record other telephony environments from the same RECITE solution.
▸ It’s flexible. Deploy on a Physical or Virtual (VMware) server.